Help centre
How can we help?
Common questions
How does access to the building work?
Your access card or the member app opens the doors your membership covers, during the hours the house has set. If a door does not open, open a ticket and tell us which one — that is usually quicker than the reception desk.
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Something is wrong — how do I get help?
Open Tickets and describe what happened. It reaches the team that works in your house, and you get the answer by email and in the portal.
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